FAQs

FAQ

FREQUENTLY ASKED QUESTIONS ABOUT DEHUMIDIFIER

Are you a manufacturer or a trading company?

Preair is a dehumidifier manufacturer with over 20-year experience on the design, mould, tooling, R&D, production, quality checking, after-sales service, having strong capacity to provide OEM & ODM solutions for you.

How can you guarantee the production quality?

Preair strictly follows the standard of below procedure to ensure the quality.

IQC -- Incoming Quality Control

PQC -- Production QC

OQA -- Out Quality Assurance

DQA -- Development Quality Assurance

IPQC -- In Process Quality Control

Laboratory -- Product Laboratory

What's the warranty period?

One year from the shipping date.

Do you provide free samples ?

For customers who cooperate with us for the first time, Preair will charge sample fees and freight. The samples will be delivered within 3-5 working days after delivery test. If you are satisfied with the quality of the sample and place a batch order, we will refund the sample fee.

 
Do you accept small quantity for trial order?

Preair accepts small trial orders to support your business. However, please note that in our peak season, conditions can be arranged depending on your required machine model.

 
What is the lead time ?

The lead time depends on the required machine model. the lead time of some finished products takes 1 week, some customized products more than 30 days, large orders 35 days.

What is your payment term for bulk orders ?

Preair accepts 30% T/T in advance, balance against the copy of B/L Or L/C at sight.

How do you ship the goods?

DHL, UPS, FedEx, TNT, Airline, Train,and sea shipping also optional. You can also send your shipping agent to pick up the goods.

Do you accept private label on product?

Private label is acceptable.

 
Do you accept color box packing when quantity is below MOQ?

Most of our products come with free white boxes. We can make color boxes, but the cost of printing will be included in the unit price.